Simple,
clear replacement
policy.
We want you to have a smooth experience with every ONE7 product. Our replacement policy explains when a product can be replaced and what to expect from the process.
Products can be replaced within 7 days from the date of delivery, subject to verification. Any physical damage or product mismatch must be reported within 24 hours of delivery. Defective or non-functioning products may be replaced after inspection by the ONE7 team. For approved replacements, the complete product package and accessories must be available for pickup. Replacement is not applicable for dissatisfaction with a defect-free product, late damage reporting, electrical surges, or user-caused damage. No return or refund is provided.
Replacement Eligibility
A customer can request replacement of the product unit received within 7 days from the date of delivery.
Replacement may be provided when the product delivered is defective, physically damaged, or is not functioning properly, subject to verification by the ONE7 team.
Damaged or Defective Products
If the product is received in a damaged or defective condition, the issue must be reported to the website support team.
Physical damage must be reported within 24 hours of receiving the product.
Please note: A replacement request is subject to inspection and verification by the ONE7 team.
Product Not as Shown or Specified
If you believe that the product received is not as shown on the website or does not match the applicable specifications, you must bring the issue to the notice of our website support team within 24 hours of receiving the product.
After reviewing the complaint, the website support team will take an appropriate decision.
Replacement Process
For an approved replacement, the complete product package, including the product and its accessories, must be available for pickup.
Product & Accessories
In case of an approved replacement, the whole product package, including the product and its accessories, must be intact and available for pickup by the courier arranged by ONE7.
When Replacement Is Not Applicable
- The customer is not satisfied with the look or sound quality of a defect-free product.
- Physical damage was not notified within 24 hours of receiving the product.
- Damage caused by an electrical surge.
- Any damage caused by the user.
Return & Refund
No return or refund shall be provided. The customer can request replacement of an eligible product unit within 7 days from the date of delivery, subject to verification under this policy.
Warranty
For information relating to product warranty, please refer to the ONE7 Warranty Policy.
View Warranty Policy →Replacement Support
For replacement-related enquiries, please contact our website support team through the available support channels.
ONE 7 INFOTECH Info@one7india.com